Fair business practicesAccessibilityPassenger rights
Fair business practices, Accessibility, Passenger rights
Recently, Ryanair quietly introduced a €55 charge if a seat is not selected during booking. However, they also removed the ability to complete this process on one's own at the airport *and* continue to apply the charge even if the passenger goes on to complete this process themselves.
No one expects Lobster Thermidor at Ryanair prices, but gouging customers simply because they don't have a smartphone or because your own systems are down is bad business. Please either bring back self-service check-in or do away with this particularly dubious surcharge that is unavoidable for many.